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Complaints and compliments

We welcome feedback from children, young people, parents and carers.

Getting feedback can help us learn more about your experiences of receiving services and help us to develop and improve them. 

Staffordshire County Council always aims to provide a high standard of service; however there are occasions when you may feel that this standard has not been met. 

We want to hear about these experiences so that we can: 

  • learn from your experience
  • put things right where needed
  • resolve complaints as soon as we possibly can

If you would like to provide feedback about the Local Offer you can do that by emailing localoffer@staffordshire.gov.uk

If you are unhappy with a service that is not provided by Staffordshire County Council you will need to follow the complaints procedure for this specific organisation.

Staffordshire County Council's Complaints, Comments and Compliments

You can access Staffordshire County Council's complaints procedure and find out more about how you can make a complaint or compliment here

Dispute Resolution, Mediation and SEND Tribunals

See our page on Dispute Resolution for more information. 

Further information can be accessed here on Mediation and the SEND Tribunal.

Staffordshire's Information Advice and Support Service, SEND Family Partnership, can provide support and information to parent, carers, children and young people around these processes and other complaints procedures.

The National Youth Advocacy Service can provide advocacy support for children and young people.

Health

Reporting Concerns. Comments or Compliments

Please contact the appropriate provider directly by following the links below:

If your concern cannot be resolved directly with the provider then concerns can also be directed to your local Clinical Commissioning Group (CCG).  Following the  links below for your local area. 

Anyone accessing an out of area provider should contact the relevant provider regarding their complaints policy.

Healthwatch Staffordshire provides an Independent Health Complaints Advocacy Service, which provides practical support and information if you want to make a complaint about an NHS service. The service is free, confidential and independent and is available to everyone who needs support.

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