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You said, we did

Staffordshire County Council is committed to ensure that parents/carers, children and young people are involved in the Local Offer.

This page provides information on the feedback we have received on the Local Offer and the actions we have taken.

This page will continue to be updated as we progress with the suggested improvements to the site. We hope that you find the changes made demonstrate our commitment to you in improving the Local Offer website.

If you have any further comment you can contact us at

You said: It would be helpful to have some symbols so we know which are Local Offer services and which are private? (October 2018)

A flash has been added to the top right hand corner of records to identify those that are:

  • Staffordshire County Council services or are commissioned by Staffordshire County Council,
  • are NHS funded services or commissioned by the Clinical Commissioning Groups
  • Support Staffordshire voluntary organisations
  • Aiming high funded activities for children and young people with special educational needs and disabilities.

You said: It would be useful to know whether a radar key is required or if there is a changing places toilet at venues (October 2018)

We did:  We have added this to our provider form so it can be easily identified on records.  As well as text, a symbol for a radar key and the changing places symbol will display on records as appropropriate.

You said: Would like an events calendar that you can filter by district (September 2018)

We did:  A calendar has been added to our places to go, things to do home page, which is searchable by district.

You said: We would like information on social care and day opportunities (May 2018)

We did: We have a new social care icon on our refreshed site and a directory just for day opportunities. 

You said: Could we have a map instead of postal locations or filter by districts? (April 2018)

We did: A map of services is now available.  These can also be filtered by district.

You said: Can we have a support group directory please? (April 2018)

We did: a support group and a local and national charity directory have been developed.

You said: We would like a directory on independent schools as well as maintained schools (April 2018)

We did:  a directory for independent schools, and specialist independent schools, has been developed.

You said: We would like the website to be easier to navigate (December 2017)

We did:  We worked with the parents working group to develop a refreshed Local Offer website.   We sought and collated feedback from parents, carers, childen, young people, practitioners and providers via online surveys, meetings, and workshops to feed into the process.  

User testing  in April 2018 with regard to the design of the website indicated that 93% of respondents felt it was easy to understand and 100% of respondents liked the way it looked.

You said: We like a question and answer style for information pages (December 2017)

We did: a template has been developed for new providers to complete.

You said: We would like the information on the local offer to be reviewed and updated (December 2017)

We did:  We contacted colleagues in education, social care, health partners, key commissioners, leisure and other providers to request updated information.  A meeting was held to pass on the feedback received from parents, children and young people and a template issued to refect some of the information wanted.  This included:

  • what happens when I become an adult
  • more detailed service information
  • information on costs and referrals
  • what happens when I come to the service.

As a result over 150 information and service entries have been received and inputted onto the new site.

You said: We really like the use of videos . It's easier to listen to a video than it is to read text (December 2017)

We did:   We have worked with the web designers so that we can add videos to all our information pages.   Watch this space!

You said: We would like to be able to share activities on the local offer on Facebook (December 2017)

We did:  A button has been added to enable sharing of provider information on the local offer, via email, Facebook and Twitter.

You said: We would like our own local offer pages(December 2017)

We did:  From feedback we received from parents, young people and practitioners, we have added a children and young people's page, parents page and practitioners page that can be adapted to the needs of all.  Each page has its own carousel with news items that are most relevant to you. 

You said: What can we do if nothing comes up in a search? (Dec 17)

We did: People who are unable to find the information they are looking for during a search are automatically provided with information to contact someone for more help.

You said: It would be helpful to know what activities are free to carers (December 2017)

We did:  We have added a free for carers category on our Places to go, things to do pages.

You said: We would like to be able to request a service to register with Staffordshire's local offer (December 2017)

We did:  We have added a "Request a service" function onto the new site to make it easier for those who use it to recommend providers. 

We are working with children and young people , through The Voice Project, to develop a provider recommendation scheme, initially for activities and places to go.

You said: A directory data check should be undertaken on a regular basis to help keep provider information up to date (July 2017).

We did: A quarterly review plan was implemented in September 2017 to invite providers to update their information.  The first broadcast was sent in October 2017,  This will be repeated on a quarterly basis (October 2017).

You said: We want to be kept informed of what's going on (July 2016).

We did: We're now keeping an activity log which is updated regularly and is available for download. (September 2016)

Update April 2018.  We will now keep you informed via our newsfeeds.

You said: Navigation to the Local Offer is poor and more signposts are needed (July 2016).

We did: We reviewed and refreshed the current website in line with your comments and suggestions, our new Local Offer site is easier to navigate and will provide a more efficient signposting service (September 2016).

You said: Information, Advice and Guidance (IAG) is inaccessible for young people. Terminology used does not mean anything, there is too much jargon and policies need to be easy to read (July 2016).

We did: We have considered accessibility options with the new provider and identified how to improve accessibility and implement the changes required.  The jargon buster has been updated and included on the new website for reference (September 2016).

You said: The use of PDF documents need to be converted to word documents for ease of use (July 2016).

We did: We are uploading information in a word format and will avoid the use of PDF documents where possible.  The font size format has also been revised.  We have provided a web link to the school(s) website (September 2016).

You said: How do I clearly know the complaints concerns route? (July 2016).

We did: We redefined the front page so the link to our corporate system is clear to all site users.  We have included a compliments and complaints section to sit within ‘You said, we did’ (September 2016).

Update April 2018: We have now made this more accessible by adding a separate complaints and complaints page on all Local Offer home pages.

You said: A route for being able to ask questions would be helpful (July 2016).

We did: We created a Frequently Asked Questions (FAQs) section on the Local Offer site to enable us to have direct contact with you and we will endeavour to provide a prompt response to your questions (September 2016).

You said : Section 41 language used is complicated for parents and not user friendly, how to access a placement is not clearly provided and information on contact details for advice and guidance (July 2016).

We did: We considered how to make this more accessible - Provide a summary of admission routes to inform parents and carers.

We have encouraged the section 41 providers to register as providers on Staffordshire cares local directory

Key contact information available to the users (September 2016).

You said: I don’t know the independent schools Staffordshire is currently using (July 2016).

We did: We are currently awaiting the update of the Independent schools SCC has commissioned in the last 5 years and this will be uploaded onto the website on receipt (September 2016).

You said: The filters are not working on Edubase (July 2016).

We did : This has now been rectified on transfer to the new provider (September 2016).

You said: Where are the private, voluntary and independent providers (PVIs) – no addresses or postcodes are available. Early Years Link to Family Information Service (FIS) (July 2016).

We did: We have ensured that access to link to family information service directory clear and easy to find

The filters have been updated to ensure they are more appropriate for your use (September 2016).

Update April 2018 - we have added an early years and childcare section to the refreshed site which includes private, voluntary and independent providers.  District filters have been added and, where appropriate, post code and map views have been introduced.

You said: What is the difference between Education Offer and SEND provision? (July 2016).

We did: The Education Offer is what our Schools and Further Education (FE) providers are able to support learners with.  The SEND provision is what our settings are able to offer (September 2016).

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