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Contact the Citizens Advice consumer helpline if you need help with a consumer problem. The helpline adviser can: give you practical and impartial advice on how to resolve your consumer problem tell you the law which applies to your situation pass information about complaints on…

The Witness Service provides practical help, emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court. The Citizens Advice Witness Service supports all prosecution and defence witness and their supporters attending court…

CACH are a registered charity focusing on proactively challenging hate crime, discrimination and inequality. We do this through: Education - delivering engaging and interactive sessions for ages 7 and up, including delivering bespoke stimulus sessions for coursework in subjects such as performing arts. Training -…

Become a Friend Against Scams and take a stand against scams with free online training and information. Become a Scam Marshal and take an active role in helping increase awareness and send scam mail to the NTS Scams Team so it can be investigated. Friends…

Loan sharks are illegal moneylenders who often charge very high interest rates. You can check if a company is authorised to lend money and report loan sharks anonymously. The Stop Loan Sharks team are here to help you. We are the only government agency in…

Action Fraud is a national reporting centre to report fraud or if you have been scammed, defrauded or experienced cyber crime. The service is run by the City of London Police working alongside the National Fraud Intelligence Bureau (NFIB) who are responsible for assessment of the reports…

Rogue traders cause problems for residents, particularly those who are elderly and vulnerable. They are often referred to as 'cowboys' and pose as: Property maintenance workers Gardeners Builders Rogue traders work is usually substandard, grossly inflated prices and often target the vulnerable or elderly in the community. Staffordshire County Council Trading…

Street Pastors go into the town on Friday and Saturday nights (and on other significant dates) to offer care, a listening ear and help to anyone who may have become vulnerable during a night out. Street Pastors carry flipflops, water, space blankets, sick bags and…

Staffordshire Trading Standards provide guidance to Staffordshire businesses and consumer protection. Ensuring a safe, healthy and secure environment, protecting vulnerable adults. Since 2016 Staffordshire Trading Standards have installed 6 call blockers to protect older and vulnerable pople, so far 714 nuisance calls have been blocked, and we operate…

Staffordshire Victim Gateway is a free and confidential service that provides information, advice, or practical and emotional support, to all victims of crime in Staffordshire, even if you haven’t reported the crime to the police. We understand that being a victim of crime can be…