Home Instead Newcastle & Stoke
We provide service to our clients every day of the year, including bank holidays.
Care that's tailor made to your needs - Letting someone provide care for you at home can be a very personal experience. That’s why we set the bar extremely high with regards to the standard of care we deliver.
Providing a flexible, cost-effective option - At Home Instead, we provide personalised home care for older people that is dignified, reliable and relationship-led. We believe that everyone is different and that’s why we don’t offer a ready-made package solution but help that is tailored to your needs and will adapt as your needs change. From companionship, to personal care, dementia care and home help, our wide range of home care-services can help you to remain living happily at home. We want to make your experience stress-free and that’s why we provide a cost-effective solution with prices that are easy to understand and manage, to give you more control.
Building a relationship with your CAREGiver
Rigorous selection - Our CAREGivers are carefully selected to match the personality of the person they will be visiting. We choose people for their enthusiasm, friendliness, warmth and empathy as well as their range of interests above their professional background. This is what helps to build a relationship with the person they care for and their family.
All our CAREGivers undergo extensive background checks and are given high-quality training to give them the confidence, knowledge and skills to care for older people.
Continuity of care -
Our care services are relationship-based. Matching a CAREGiver to you ensures that you’ll see the same person every time. Your CAREGiver will get to know you as you’ll get to know them. This proximity allows them to spot anything unusual and help prevent illnesses or accidents more easily.
It is usual for our visits to last at least one hour to ensure our CAREGivers are not rushing and take the time to look after you. We also keep a family notebook to ensure family members know how their loved one is doing, which is especially useful if they don’t live nearby.
Who to contact
- Contact Name
- Michelle Blunt
- Contact Position
- General Manager
- Telephone
- 01782 622330 01782 622330
- newcastle@homeinstead.co.uk
- Website
- Home Instead Senior Care - Newcastle under Lyme & Stoke-on-Trent
- Scan to visit this website
- Home Instead - Newcastle under Lyme & Stoke-on-Trent
- Notes
Our office is open from Monday to Friday between 9:00am and 5:00pm. Outside these hours, a member of our office team is available to take your call via our on-call service.
If you are in the Trentham area, please feel free to call in for a coffee (or tea) and a chat - there is no need to make an appointment, just call in. Come and meet our team!
We also have an office in the centre of Newcastle if this is a more convenient location for you - please call us to book an appointment at this office.
Where to go
- Name
- Home Instead
- Address
-
B3 Trentham Business Quarter
Bellringer Road, Trentham Lakes
Stoke-on-trent
- Postcode
- ST4 8GB
- Notes
There is free parking available - please call in to our office at any time for a chat and meet our team!
Costs
- £29.00 - £31.00 per hour
- Details
- Invoices are presented one month in arrears on the first working day of the following month. Payment can be made by direct debit for your convenience.
Availability
- Referral required
- No
- Referral Details
To access help and guidance on the solutions we are able to provide, please just pick up the telephone and call us on 01782 622330 at any time to talk to one of our office team, or visit our website at www.homeinstead.co.uk/getting-started to access our services. We will contact you as soon as possible to discuss your requirements.
- Other notes
How we are different
Personal Touch
Through years of caring for older people in their own homes around the world, we have gathered many innovative ways of ensuring people can continue to live successfully at home, foreseeing a happy future with care and support they can trust.
Our CAREGivers are matched to our clients' interests and hobbies and because they are handpicked for their caring heart, they quickly become the faces our clients (and their family members) come to love and trust. Continuity of care is very important to us and hence our care is based on providing the same CAREGivers to each client to build up a relationship and form a close bond.
Our Care
When if comes to care, we believe that there's no "one size fits all" approach, so we don't offer one. What we do is personal. It's tailored and it's flexible and it's adaptable as needs and preferences change.
Our Training
Our pioneering training ensures that all our people are expertly qualified to look after our clients who in turn welcome having highly professional CAREGivers supporting them at home. We are the only care provider to have been awarded the Princess Royal Award for Training in recognition of our City and Guilds accredited Dementia Training package.
Quality Time
Our visits are a minimum of one hour. This leaves plenty of time for CAREGivers to ensure all needs are met with time left to attend to all those little jobs around the house and have a chat.
DBS Checks
- Have staff or volunteers been DBS (CRB) checked?
- Yes
- Additional Information
Every member of our staff holds an Enhanced Disclosure and Barring Service certificate. They are also required to provide 6 references prior to commencement of service with us - 3 personal and 3 professional references.
Related Links
Awards
- Awards
- CQC