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Family Hub Assistance Grant for Food and Essential Supplies

The Family Hub pages are open for contact Monday to Thursday 9am until 5pm, and 9am to 4.30pm on a Friday

This project is a short term grant allocated to Staffordshire County Council and will only be available whilst we have funds remaining. Referrals will close at 5.00pm on the 17th December 2020, this will ensure that all families who have accessed this funding will receive their vouchers before the holiday period.  Please revisit this page for any updates on the fund in January.

We don’t want anyone to be left hungry in Staffordshire because of COVID-19. Your Family Hubs are here to help you if you are struggling to find the money to buy food.

Our Family Hubs are helping individuals and families who need food supplies. If you can’t find the money to buy food because of COVID-19, we may be able to help you. We will be able to put you in touch with people and organisations across Staffordshire who are helping people to find food supplies. We may also be able to help some families with an supermarket voucher where you are in need of urgent food and have no other options. Our team of Family Hubs will do everything we can to help you, so please get in touch.

Who is eligible for help?
If you are an adult, with or without children, a Staffordshire County Council resident and are receiving a means tested benefit you may be eligible. Means tested benefits include:

  • Universal Credit
  • Income Support
  • Income based job seekers allowance
  • Child tax credit (provided you’re not also entitled to Working Tax Credit and have an annual gross income of no more than £16,190)
  • Working tax credit
  • Income-related Employment and Support Allowance
  • Support under Part VI of the Immigration and Asylum Act 1999
  • Pension Credits

Any children who have already received Free School Meals vouchers will not be eligible for voucher support at this time and a household can claim for a maximum of 3 weeks but must reapply weekly.  The financial support provided will be in a voucher form and will only be for use in a supermarket and not online, all vouchers must be redeemed in full when used. 

How do I access help if I am eligible?

  • Contact your local Family Hub using the phone or email details below.  Someone will be happy to talk you through the process from here.

Please be aware that you will be asked to provide ID, evidence of your home address and also proof of your benefits or financial situation before a decision will be made around whether you are eligible.  This will be done via a virtual face to face meeting that will be prearranged with the Family Hub Coordinator.


Contact Name                      




Debs Prew

07570 820173 

East Staffordshire

Mary Hutchinson

Deb Burgess

07704 798133


Kerry Heath

07794 175467 


Sophie Lockey

07977 222869

South Staffordshire

Michelle Nevey

07966 395431


Fiona Beech

07711 349553

Staffordshire Moorlands

Suzanne Barratt

07580 324487


Amy Morrison

07581 212713 


What happens if I am not eligible for an voucher?
We will be able to put you in touch with people and organisations across Staffordshire who are helping people to find emergency food supplies, we will try to find you the best people to get in touch with for support. You are not alone, we are in this together.

Please note to access a food supplies voucher the information you provide will be processed by Staffordshire County Council in accordance with the General Data Protection Regulation and the Data Protection Act 2018.


Why we collect data
Staffordshire County Council has received a grant from Government to support those who are struggling to afford food and other essentials due to Covid-19.

We will collect data to ensure that this grant is used to support families and vulnerable individuals who are experiencing financial hardship, so that they are able to access food and essential supplies during the Covid-19 pandemic.

Families and vulnerable individuals will be able to apply for the Vouchers for Food and Essential Supplies Grant by contacting the Family Hub. If they are eligible, they will receive a voucher which can be redeemed within one of the supermarkets that are taking part in the scheme.

What data we collect

  • Name
  • Date of Birth
  • Address
  • Telephone number
  • Email address
  • Details of any children living at address
  • Evidence to demonstrate that you are eligible for the E-Voucher (e.g. details of benefits received)
  • Proof of identity (e.g. Passport / Drivers Licence / bank statement etc.)

How we collect your data
We may collect your data from:

  • You
  • A referral from a professional
  • You being in receipt of Staffordshire County Council Service

How we use and share your data
The information you provide us with will be used to determine your eligibility for this grant.

Where necessary, information may be shared with partners and other organisations that provide services on our behalf. In such cases, the information provided is only the minimum necessary to enable them to provide services to you. These organisations are required to retain your information in a secure manner and only use it to undertake the services they provide to you.

We are also required by law to protect the public funds we administer and may share information provided to us with other bodies responsible for auditing or administering public funds in order to prevent and detect fraud. More information is available from the National Fraud Initiative web site.

How we look after your data
Under the General Data Protection Regulations we have a legal duty to protect any information that we hold about you. We take measures to safeguard your data and apply security standards and controls to prevent any unauthorised access to it. Information which you have provided the council will be stored securely. It will only be used for the purpose(s) stated when the information was collected.

What are your rights?
Under the GDPR you, as the Data Subject, you have the right to:

  • access the information we hold about you. This information is usually provided free of charge but we may charge depending on the administrative costs of providing the information. You have the right to request this in machine-readable form so that it can, if required, be transferred to a third party.
  • request that we rectify any information about you that is incorrect. Simple inaccuracies, such as address changes will be made. Depending on the purpose for processing, records (including statements and opinions) may not be changed. However, there may be the option for you to provide a supplementary statement which will be added to the file.
  • request that records we hold about you are erased.
  • restrict processing of the information we hold about you if you have an objection to that processing, whilst your objection is investigated.
  • request that any information that you have provided to us is given back to you in a format that you can give to another service provider if required.
  • object to processing of your personal information including automated decision making and profiling.
  • Make a complaint to a supervisory authority if you are not satisfied with how the information held about you has been handled.

How to contact us
Please contact us if you have any questions about our privacy policy or information, we hold about you, or if you have a complaint about privacy or misuse of data.


Post to:
Data Protection Officer
Information Governance Unit
Staffordshire County Council
Staffordshire Place 2, Tipping Street,
Stafford, ST16 2LP.

 If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).


Who to contact

Family Hubs

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Last updated: 15 Dec 2020
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