*Families' Health and Wellbeing Service (0-19)
This programme is an integrated service provided by Midlands Partnership NHS Foundation Trust and brings together health visiting and school nursing.
The programme seeks to deliver improved health and well-being to children, young people and families, and improve school readiness by offering a balance of self-support, support from professions and from the wider community. This includes using digital technology to meet the individual needs of busy modern families in Staffordshire.
All Staffordshire children, young people and families will be offered universal reviews and checks from the programme. Breastfeeding advice and support, maternal mental health support and nutritional advice will be available. Additional professional support will be provided to families where required. Sexual health information, emotional health and wellbeing advice and support will be available via the hubs, Chat Health and drop ins only.
The programme is provided in the county of Staffordshire only.
The hub: a central point of access
The Hubs give families and young people advice and support from professionals within the 0-19 services and are the point of access for professionals and other healthcare services.
West Hub (covering Moorlands, Newcastle-under-Lyme, Stafford surrounds and Seisdon)
0300 303 3923
East Hub (covering East Staffordshire, Tamworth, Lichfield and Cannock)
0300 303 3924
Text message service and app for young people and parents to ask for health and wellbeing advice
Numbers to text
- Young people in Staffordshire should text 07520 615721
- Parents in Stoke-on-Trent and Staffordshire should text 07520 615722
- Young people in Stoke-on-Trent should text 07520 615723
Who can use the service?
This is a universal programme available to all children and families living in Staffordshire or attending a Staffordshire school (excluding Stoke-on-Trent) where the family have a child or young person up to 19 years old.
Are there any costs?
How can I refer?
Referrals to the programme are accepted from:
- Self-referrals from families
What happens after referral?
Depending on the needs of the child, young person or family, we will respond as soon as we can.
Urgent referrals, including all safeguarding referrals will be made according to Staffordshire Safeguarding Board's policy.
Referrals could be dealt with by a number of methods, for example:
- A telephone call to provide information and advice
- A face to face appointment
Who will we see?
There are a variety of staff roles within the programme for example:
- Health visitors
- School nurses
- Nursery nurses
- Support workers
- Clinical support workers
They work with children, young people and families via a range of methods such as:
- Face to face contact
- Digital apps
What happens when I come to the service?
The programme will be delivered from a variety of settings to suit the needs of the child, young person or family.
For example at:
- A clinic
- Chat Health text messaging service
- Your home
- A community centre
- Your school
- A nursery
Who to contact
- Referral required