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Important information for parents during COVID-19 lockdown

Parents please read !!

Childcare from 20th July

Due to the relaxing of restrictions by government, childcare settings can welcome back more children from 20th July, this also includes holiday playschemes and out of school clubs also being allowed to re-open whether on a school site or not.

If you are a critical worker and need urgent childcare please contact our team at:

Advice and Guidance:

  • More information on schools and childcare settings re-opening from 20th July can be found on the government website
  • If you are looking for advice, guidance or help, related to Covid19 in Staffordshire please visit Staffordshire County Council's main website
  • Some childcare settings on this website may not re-open from 20th July

*Families' Health and Wellbeing Service (0-19)

NHS funded services

This programme is an integrated service provided by Midlands Partnership NHS Foundation Trust and brings together health visiting and school nursing.

The programme seeks to deliver improved health and well-being to children, young people and families, and improve school readiness by offering a balance of self-support, support from professions and from the wider community. This includes using digital technology to meet the individual needs of busy modern families in Staffordshire.

All Staffordshire children, young people and families will be offered universal reviews and checks from the programme. Breastfeeding advice and support, maternal mental health support and nutritional advice will be available. Additional professional support will be provided to families where required. Sexual health information, emotional health and wellbeing advice and support will be available via the hubs, Chat Health and drop ins only.

The programme is provided in the county of Staffordshire only.

The hub: a central point of access

The Hubs give families and young people advice and support from professionals within the 0-19 services and are the point of access for professionals and other healthcare services.

Contact numbers


Text message service and app for young people and parents to ask for health and wellbeing advice

Numbers to text

  • Young people in Staffordshire should text 07520 615721
  • Parents in Stoke-on-Trent and Staffordshire should text 07520 615722
  • Young people in Stoke-on-Trent should text 07520 615723

Who can use the service?

This is a universal programme available to all children and families living in Staffordshire or attending a Staffordshire school (excluding Stoke-on-Trent) where the family have a child or young person up to 19 years old.

Are there any costs?


How can I refer?

Referrals to the programme are accepted from:

  • Professionals
  • Self-referrals from families

What happens after referral?

Depending on the needs of the child, young person or family, we will respond as soon as we can.

Urgent referrals, including all safeguarding referrals will be made according to Staffordshire Safeguarding Board's policy.

Referrals could be dealt with by a number of methods, for example:

  • A telephone call to provide information and advice 
  • A face to face appointment 
  • Letters
  • Skype

Who will we see?

There are a variety of staff roles within the programme for example:

  • Health visitors
  • School nurses
  • Nursery nurses
  • Support workers
  • Clinical support workers

They work with children, young people and families via a range of methods such as:

  • Face to face contact
  • Telephone
  • Email
  • Digital apps

What happens when I come to the service?

The programme will be delivered from a variety of settings to suit the needs of the child, young person or family.

For example at:

  • A clinic
  • Chat Health text messaging service
  • Your home
  • A community centre
  • Your school
  • A nursery

Who to contact

Children and young people's health and wellbeing service webpage



Other Details


Referral required
Last updated: 17 Jun 2020
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