Costs

30.00  per session

Details

This virtual course has been developed in order to help you, as a manager, to improve your ability in communicating difficult messages. It will help you to identify the best method of relaying information taking into account the message and the individuals involved and enable you to improve your communication skills through practical application. There is also a focus on helping managers handle the communication of difficult messages to sometimes-difficult individuals. The key aim is to ensure managers have the confidence, knowledge and skills to effectively communicate to their teams. Course Aims The aim of this virtual course is for managers to come away with greater confidence, as a result of learning new skills and thorough preparation techniques. This confidence will enable the manager to manage typical difficult messages, more effectively and with greater success. Course outline Course content • Presenting as a leader with influence and empathy • Dealing with barriers to presenting difficult messages • Preparing and structuring a difficult message • Medium for delivery • Handling challenges, interruptions and questions • Delivering your difficult message What will you learn • Communicate as a leader with influence and empathy, verbally, face to face and in written communications • Overcome personal barriers to communicating difficult messages • Deliver tough messages whilst maintaining positive relationships • Anticipate reaction to the messages and have strategies for handling challenges, interruptions and questions • Prepare and structure effectively in order to communicate a difficult message Course Time The virtual course will run from 9:30 am through to 12:00 noon or 12.30 pm through to 3.00 pm For a large group you may choose a date and time suitable to your sector Venue In the comfort of your own home or office via Zoom, Teams or Webex Cost - ROI £30.00 + vat per employee 5 employees - £130.00 + vat 10 employees – £250.00 + vat 20 employees - £475.00 + vat