Barnardo's Ukrainian Support Helpline


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Barnardo’s Ukrainian Support Helpline

Barnardo’s has announced continued funding for our Ukrainian Support Helpline until April 2024. This is a UK wide Helpline to support families fleeing the war in Ukraine. Since March 2022, the Helpline has received over 35,000 contacts for support.

The Helpline offers advice and signposting, as well as practical and therapeutic support.

Tier 1: One off contact to offer emotional support, advice and signposting

Tier 2: A dedicated Advisor works with the service user over a number of calls to identify their support needs, ensuring that the holistic needs of the family are met. Advisors can refer service users to appropriate services and support them with practical needs. (Food, clothing, household items etc). Regular call backs can be arranged.

Tier 3 (Therapeutic support): In addition to Tier 2, a referral will be made to Barnardo's LINK service to offer virtual therapy to support with mental health and wellbeing. Sessions take place virtually online or via telephone. Sessions are available for children and adults, at a time that suits you.

The Helpline is open: 

Monday – Friday 10.00am-8.00pm  

Saturday 10.00am-3.00pm  

You can freephone us on: 0800 148 8586

You can email us at:   

Professionals can refer families to our Helpline using our online referral form


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