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Important information for parents during COVID-19 lockdown

Parents please read !!

Most settings should now be open for all parents looking for childcare. For advice and guidance related to Covid19 please see:

Chat Health - health and wellbeing advice text service

NHS funded services

ChatHealth is an award-winning messaging service for young people and parents to get advice and support about health related issues.

Messages sent to the dedicated number are delivered to a secure website, and responded to by Midlands Partnership NHS Foundation Trust’s School Families Health and Wellbeing Service.

What advice and support can I receive?

Young people messaging the service will be able to receive advice and signposting on a wide array of subjects including bullying, health, drugs, self-esteem, relationships and sexual health.

Who is it for?

Young people aged 11-19 years who live in Stoke-on-Trent and Staffordshire. 

ChatHealth is also available to parents across Staffordshire to use for guidance and signposting.  Messages will be responded to by Midlands Partnership NHS Foundation Trust's Health Visitors or School Nurses, dependent on the age of your child, as part of Staffordshire’s new Families Health and Wellbeing Service.  The Service can support on health and wellbeing issues including weaning, behaviour, health, developmental concerns and concerns regarding your child’s weight or emotional wellbeing.

When is it available?

Monday to Friday from 9.00 am to 5.00 pm (automatic bounce-backs respond to incoming messages out of hours).

Contact to use the service:

Young people

  • Text 07520 615 723 if you live in Stoke-on-Trent .
  • Text 07520 615 721 if you live elsewhere in Staffordshire


  • Text  07520 615 722.

Where can I go for more information?

Please visit the Midlands Partnership Foundation Trust website.


Who to contact

Parents/carers text: 07520 615722
For young people living in Staffordshire, text 07520 615721
For young people living in Stoke-on-Trent, text: 07520 615723
Last updated: 19 Apr 2021
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