Citizens Advice consumer helpline

Citizens Advice

Contact the Citizens Advice consumer helpline if you a problem with a product or service you have bought. Issues include things like broken or faulty goods, problems with energy, water or post.

The helpline adviser can:

  • give you practical and impartial advice on how to resolve your consumer problem
  • tell you the law which applies to your situation
  • pass information about complaints on to Trading Standards (you can’t do this yourself)

However, the adviser can’t:

  • make a complaint for you
  • take legal action on your behalf

Who to contact

Contact Name
Citizens Advice consumer helpline
0808 223 1133 0808 223 1133
Citizens Advice consumer helpline
Scan to visit this website


Calls from mobiles and landlines are free.


Referral required
Other notes

Relay UK  - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133.

You can use Relay UK with an app or a textphone. There's no extra charge to use it.


Save to Shortlist
Skip back to top of page