Citizens Advice consumer helpline
Contact the Citizens Advice consumer helpline if you a problem with a product or service you have bought. Issues include things like broken or faulty goods, problems with energy, water or post.
The helpline adviser can:
- give you practical and impartial advice on how to resolve your consumer problem
- tell you the law which applies to your situation
- pass information about complaints on to Trading Standards (you can’t do this yourself)
However, the adviser can’t:
- make a complaint for you
- take legal action on your behalf
Who to contact
- Contact Name
- Citizens Advice consumer helpline
- Telephone
- 0808 223 1133 0808 223 1133
- Website
- Citizens Advice consumer helpline
- Scan to visit this website
Costs
- Details
- Calls from mobiles and landlines are free.
Availability
- Referral required
- No
- Other notes
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133.
You can use Relay UK with an app or a textphone. There's no extra charge to use it.