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Citizens Advice consumer helpline

Monday to Friday, 9am to 5pm

Contact the Citizens Advice consumer helpline if you need help with a consumer problem.

The helpline adviser can:

  • give you practical and impartial advice on how to resolve your consumer problem
  • tell you the law which applies to your situation
  • pass information about complaints on to Trading Standards (you can’t do this yourself)

However, the adviser can’t:

  • make a complaint for you
  • take legal action on your behalf

Who to contact

Contact Name
Citizens Advice consumer helpline
0808 223 1133
Citizens Advice consumer helpline

Other Details


Table of costs
Table of costs
AmountCost Type
9p per minute
Service is Free
Calls to the helpline cost up to 9p per minute from a landline. If you're calling from a mobile, it'll cost between 3p and 55p per minute - if you have inclusive minutes, it's the same as calling a landline. Find out more about call charges on GOV.UK.
Last updated: 08 Dec 2021
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