Family Action - Staffordshire Family Support & Outreach Service

Staffordshire County Council
Family Action logo

Family Action are a registered charity commissioned by Staffordshire County Council to deliver the 0-19 Family Support & Outreach Service in South Staffordshire, Cannock, Stafford, Staffordshire Moorlands and Newcastle-Under-Lyme.  Families who take part in our programmes will have a dedicated Family Support Worker who will coordinate the most appropriate services needed from a range of agencies to ensure outcomes are achieved.

We provide a range of practical support and advice to families who are facing a range of challenges including:


Debt, benefits and low income.


Physical and mental wellbeing. Don’t suffer alone, we can provide strategies and emotional support to build resilience.

Poor School Attendance

Which may include anxiety around returning to school.

Domestic Abuse or Anti-Social Behaviour

Many families are affected by these issues in a variety of ways, often historic events can cause issues in the present. If you feel at risk of harm or you are worried about the safety of a child or family member, please contact please contact Staffordshire Children's Advice and Support Service on: Telephone: 0300 111 8007, option 1, then option 5. 

Signposting and support

If you want to access groups for you and your children or have recently had a baby and not sure what there is to attend we can support you to do this and make new connections within your community.


Family pressures can sometimes be difficult to manage without emotional support and guidance to help. Many people feel confused by what information is available or struggle to access services close to home. For support from 9am to 9pm you can call Family Line

Text FAMILYACTION to 85258

Our crisis messenger text service provides free, 24/7 crisis support across the UK. We know that getting the correct support at the correct time is so beneficial which is why we’ve introduced our crisis line. This service is delivered in partnership with Shout.

How do I refer?

Families can self-refer into the Family Support Service as well as schools and partner agencies whom support families. All referrals must be made with the full knowledge and consent of the family.  A referral form can be downloaded here

Who to contact

Contact Name
Louise Hudson
Contact Position
Operational Manager
01785 558172 01785 558172 01543 735699 01543 735699 01782 228963 01782 228963
Family Action
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Family Action

Where to go

Family Action
Manor Farm Community Association
King George Crescent

Service covers 5 districts of Staffordshire and staff work from the 5 Family Hubs within those districts but this isn't a permanent office base.  Walsall is the closest Family Action base to the service.


Referral required
Referral Details

Please complete a referral form, which can be found here or email 

DBS Checks

Have staff or volunteers been DBS (CRB) checked?


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