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Getting help applying for Universal Credit

Universal Credit is a monthly payment to help with your living costs.

You may be able to get Universal Credit if you are on a low income or out of work.

If you need help claiming for universal credit, Citizens Advice can help you. 

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the initial application through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent, confidential and impartial. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first Jobcentre appointment.

You can read online advice on Universal Credit at any time.

National Phone line

You can contact an adviser through the free national Help to Claim phone service:

Tel: 0800 144 8 444

Textphone: 18001 0800 144 8 444

Advisers are available 8am to 6pm, Monday to Friday.

If you need a British Sign Language interpreter, call the textphone number. An adviser can arrange for an interpreter to translate for you over a video call.

Talk online

Chat lets you talk to a trained adviser online about your Universal Credit application process. Chat is usually available 8am to 6pm, Monday to Friday, except on public holidays. If no advisers are available, we'll remove the chat button from the page.

Who to contact

Contact Name
Universal Credit
0800 144 8 444 - Citizens Advice
Website website - universal credit
Last updated: 03 Dec 2020
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